STARTLING
STATISTICS |
|
The National Association of Attorneys General estimates that although
5,000,000 Americans are defrauded by telemarketers every year, only
one of five of them report the fraud, usually because they are too
embarrassed. |
|
 |
Telephone Consumer Protection Act
of 1991
47 U.S.C. § 227 |
|
|
|
§ 227. Restrictions on use of telephone equipment
(a) Definitions. As used in this section --
(1) The term "automatic telephone dialing system"
means equipment which has the capacity --
(A) to store or produce telephone numbers to
be called, using a random or sequential number generator; and
(B) to dial such numbers.
(2) The term "telephone facsimile machine" means
equipment which has the capacity;
(A) to transcribe text or images, or both, from paper into
an electronic signal and to transmit that signal over a regular
telephone line, or
(B) to transcribe text or images (or both) from an electronic
signal received over a regular telephone line onto paper.
(3) The term "telephone solicitation" means the initiation
of a telephone call or message for the purpose of encouraging
the purchase or rental of, or investment in, property, goods,
or services, which is transmitted to any person, but such term
does not include a call or message
(A) to any person with that person's prior express invitation
or permission,
(B) to any person with whom the caller has an established
business relationship, or
(C) by a tax exempt nonprofit organization.
(4) The term "unsolicited advertisement"
means any material advertising the commercial availability or
quality of any property, goods, or services which is transmitted
to any person without that person's prior express invitation or
permission.
(b) Restrictions on use of automated telephone equipment.
(1) Prohibitions. It shall be unlawful for any
person within the United States -
(A) to make any call (other than a call made for emergency
purposes or made with the prior express consent of the called
party) using any automatic telephone dialing system or an
artificial or prerecorded voice -
(i) to any emergency telephone line (including any "911"
line and any emergency line of a hospital, medical physician
or service office, health care facility, poison control
center, or fire protection or law enforcement agency);
(ii) to the telephone line of any guest room
or patient room of a hospital, health care facility, elderly
home, or similar establishment; or
(iii) to any telephone number assigned to
a paging service, cellular telephone service, specialized
mobile radio service, or other radio common carrier service,
or any service for which the called party is charged for the
call;
(B) to initiate any telephone call to any residential telephone
line using an artificial or prerecorded voice to deliver a
message without the prior express consent of the called party,
unless the call is initiated for emergency purposes or is
exempted by rule or order by the Commission under paragraph
(2)(B);
(C) to use any telephone facsimile machine, computer, or
other device to send an unsolicited advertisement to a telephone
facsimile machine; or
(D) to use an automatic telephone dialing system
in such a way that two or more telephone lines of a multi-line
business are engaged simultaneously.
(2) Regulations; exemptions and other provisions.
The Commission shall prescribe regulations to implement the requirements
of this subsection. In implementing the requirements of this subsection,
the Commission --
(A) shall consider prescribing regulations
to allow businesses to avoid receiving calls made using an artificial
or prerecorded voice to which they have not given their prior
express consent;
(B) may, by rule or order, exempt from the requirements of
paragraph (1)(B) of this subsection, subject to such conditions
as the Commission may prescribe -
(i) calls that are not made for a commercial
purpose; and
(ii) such classes or categories of calls made for commercial
purposes as the Commission determines -
(I) will not adversely affect the privacy rights that this
section is intended to protect; and
(II) do not include the transmission of any unsolicited advertisement;
and
(C) may, by rule or order, exempt from the requirements of
paragraphs (1)(A)(iii) of this subsection calls to a telephone
number assigned to a cellular telephone service that are not
charged to the called party, subject to such conditions as
the Commission may prescribe as necessary in the interest
of the privacy rights this section is intended to protect.
(3) Private right of action. A person or entity
may, if otherwise permitted by the laws or rules of court of a
State, bring in an appropriate court of that State --
(A) an action based on a violation of this
subsection or the regulations prescribed under this subsection
to enjoin such violation,
(B) an action to recover for actual monetary
loss from such a violation, or to receive $500 in damages for
each such violation, whichever is greater, or
(C) both such actions. If the court finds that the defendant
willfully or knowingly violated this subsection or the regulations
prescribed under this subsection, the court may, in its discretion,
increase the amount of the award to an amount equal to not
more than 3 times the amount available under subparagraph
(B) of this paragraph.
(c) Protection of subscriber privacy rights.
(1) Rulemaking proceeding required. Within 120
days after December 20, 1991, the Commission shall initiate a
rulemaking proceeding concerning the need to protect residential
telephone subscribers' privacy rights to avoid receiving telephone
solicitations to which they object. The proceeding shall -
(A) compare and evaluate alternative methods
and procedures (including the use of electronic databases, telephone
network technologies, special directory markings, industry-based
or company-specific "do not call" systems, and any
other alternatives, individually or in combination) for their
effectiveness in protecting such privacy rights, and in terms
of their cost and other advantages and disadvantages;
(B) evaluate the categories of public and private entities that
would have the capacity to establish and administer such methods
and procedures;
(C) consider whether different methods and procedures may apply
for local telephone solicitations, such as local telephone solicitations
of small businesses or holders of second class mail permits;
(D) consider whether there is a need for additional Commission
authority to further restrict telephone solicitations, including
those calls exempted under subsection (a)(3) of this section,
and, if such a finding is made and supported by the record,
propose specific restrictions to the Congress; and
(E) develop proposed regulations to implement the methods and
procedures that the Commission determines are most effective
and efficient to accomplish the purposes of this section.
(2) Regulations. Not later than 9 months after
December 20, 1991, the Commission shall conclude the rulemaking
proceeding initiated under paragraph (1) and shall prescribe regulations
to implement methods and procedures for protecting the privacy
rights described in such paragraph in an efficient, effective,
and economic manner and without the imposition of any additional
charge to telephone subscribers.
(3) Use of database permitted. The regulations required by paragraph
(2) may require the establishment and operation of a single national
database to compile a list of telephone numbers of residential
subscribers who object to receiving telephone solicitations, and
to make that compiled list and parts thereof available for purchase.
If the Commission determines to require such a database, such
regulations shall --
(A) specify a method by which the Commission
will select an entity to administer such database;
(B) require each common carrier providing telephone exchange
service, in accordance with regulations prescribed by the Commission,
to inform subscribers for telephone exchange service of the
opportunity to provide notification, in accordance with regulations
established under this paragraph, that such subscriber objects
to receiving telephone solicitations;
(C) specify the methods by which each telephone subscriber shall
be informed, by the common carrier that provides local exchange
service to that subscriber, of (i) the subscriber's right to
give or revoke a notification of an objection under subparagraph
(A), and (ii) the methods by which such right may be exercised
by the subscriber;
(D) specify the methods by which such objections shall be collected
and added to the database;
(E) prohibit any residential subscriber from being charged for
giving or revoking such notification or for being included in
a database compiled under this section;
(F) prohibit any person from making or transmitting a telephone
solicitation to the telephone number of any subscriber included
in such database;
(G) specify (i) the methods by which any person desiring to
make or transmit telephone solicitations will obtain access
to the database, by area code or local exchange prefix, as required
to avoid calling the telephone numbers of subscribers included
in such database; and (ii) the costs to be recovered from such
persons;
(H) specify the methods for recovering, from persons accessing
such database, the costs involved in identifying, collecting,
updating, disseminating, and selling, and other activities relating
to, the operations of the database that are incurred by the
entities carrying out those activities;
(I) specify the frequency with which such database will be updated
and specify the method by which such updating will take effect
for purposes of compliance with the regulations prescribed under
this subsection;
(J) be designed to enable States to use the database mechanism
selected by the Commission for purposes of administering or
enforcing State law;
(K) prohibit the use of such database for any purpose other
than compliance with the requirements of this section and any
such State law and specify methods for protection of the privacy
rights of persons whose numbers are included in such database;
and
(L) require each common carrier providing services to any person
for the purpose of making telephone solicitations to notify
such person of the requirements of this section and the regulations
thereunder.
(4) Considerations required for use of database
method. If the Commission determines to require the database mechanism
described in paragraph (3), the Commission shall --
(A) in developing procedures for gaining access
to the database, consider the different needs of telemarketers
conducting business on a national, regional, State, or local
level;
(B) develop a fee schedule or price structure for recouping
the cost of such database that recognizes such differences and
-
(i) reflect the relative costs of providing
a national, regional, State, or local list of phone numbers
of subscribers who object to receiving telephone solicitations;
(ii) reflect the relative costs of providing such lists on
paper or electronic media; and
(iii) not place an unreasonable financial burden on small
businesses; and
(i) whether the needs of telemarketers operating
on a local basis could be met through special markings of
area white pages directories, and
(ii) if such directories are needed as an adjunct to database
lists prepared by area code and local exchange prefix.
(5) Private right of action. A person who has
received more than one telephone call within any 12-month period
by or on behalf of the same entity in violation of the regulations
prescribed under this subsection may, if otherwise permitted by
the laws or rules of court of a State bring in an appropriate
court of that State --
(A) an action based on a violation of the regulations
prescribed under this subsection to enjoin such violation,
(B) an action to recover for actual monetary loss from such
a violation, or to receive up to $500 in damages for each such
violation, whichever is greater, or
It shall be an affirmative defense in any action
brought under this paragraph that the defendant has established
and implemented, with due care, reasonable practices and procedures
to effectively prevent telephone solicitations in violation of
the regulations prescribed under this subsection. If the court
finds that the defendant willfully or knowingly violated the regulations
prescribed under this subsection, the court may, in its discretion,
increase the amount of the award to an amount equal to not more
than 3 times the amount available under subparagraph (B) of this
paragraph.
(6) Relation to subsection (b) The provisions of this subsection
shall not be construed to permit a communication prohibited by
subsection (b) of this section.
(d) Technical and procedural standards.
(1) Prohibition. It shall be unlawful for any
person within the United States --
(A) to initiate any communication using a telephone
facsimile machine, or to make any telephone call using any automatic
telephone dialing system, that does not comply with the technical
and procedural standards prescribed under this subsection, or
to use any telephone facsimile machine or automatic telephone
dialing system in a manner that does not comply with such standards;
or
(B) to use a computer or other electronic device to send any
message via a telephone facsimile machine unless such person
clearly marks, in a margin at the top or bottom of each transmitted
page of the message or on the first page of the transmission,
the date and time it is sent and an identification of the business,
other entity, or individual sending the message and the telephone
number of the sending machine or of such business, other entity,
or individual.
(2) Telephone facsimile machines. The Commission
shall revise the regulations setting technical and procedural
standards for telephone facsimile machines to require that any
such machine which is manufactured after one year after December
20, 1991, clearly marks, in a margin at the top or bottom of each
transmitted page or on the first page of each transmission, the
date and time sent, an identification of the business, other entity,
or individual sending the message, and the telephone number of
the sending machine or of such business, other entity, or individual.
(3) Artificial or prerecorded voice systems.
The Commission shall prescribe technical and procedural standards
for systems that are used to transmit any artificial or prerecorded
voice message via telephone. Such standards shall require that
--
(A) all artificial or prerecorded telephone messages
(i) shall, at the beginning of the message,
state clearly the identity of the business, individual, or
other entity initiating the call, and
(ii) shall, during or after the message, state clearly the
telephone number or address of such business, other entity,
or individual; and
(B) any such system will automatically release
the called party's line within 5 seconds of the time notification
is transmitted to the system that the called party has hung
up, to allow the called party's line to be used to make or receive
other calls.
(1) State law not preempted. Except for the standards
prescribed under subsection (d) of this section and subject to
paragraph (2) of this subsection, nothing in this section or in
the regulations prescribed under this section shall preempt any
State law that imposes more restrictive intrastate requirements
or regulations on, or which prohibits --
(A) the use of telephone facsimile machines
or other electronic devices to send unsolicited advertisements;
(B) the use of automatic telephone dialing systems;
(C) the use of artificial or prerecorded voice messages; or
(D) the making of telephone solicitations.
(2) State use of databases. If, pursuant to subsection
(c)(3) of this section, the Commission requires the establishment
of a single national database of telephone numbers of subscribers
who object to receiving telephone solicitations, a State or local
authority may not, in its regulation of telephone solicitations,
require the use of any database, list, or listing system that
does not include the part of such single national datebase that
relates to such State.
(1) Authority of States. Whenever the attorney
general of a State, or an official or agency designated by a State,
has reason to believe that any person has engaged or is engaging
in a pattern or practice of telephone calls or other transmissions
to residents of that State in violation of this section or the
regulations prescribed under this section, the State may bring
a civil action on behalf of its residents to enjoin such calls,
an action to recover for actual monetary loss or receive $500
in damages for each violation, or both such actions. If the court
finds the defendant willfully or knowingly violated such regulations,
the court may, in its discretion, increase the amount of the award
to an amount equal to not more than 3 times the amount available
under the preceding sentence.
(2) Exclusive jurisdiction of Federal courts.
The district courts of the United States, the United States courts
of any territory, and the District Court of the United States
for the District of Columbia shall have exclusive jurisdiction
over all civil actions brought under this subsection. Upon proper
application, such courts shall also have jurisdiction to issue
writs of mandamus, or orders affording like relief, commanding
the defendant to comply with the provisions of this section or
regulations prescribed under this section, including the requirement
that the defendant take such action as is necessary to remove
the danger of such violation. Upon a proper showing, a permanent
or temporary injunction or restraining order shall be granted
without bond.
(3) Rights of Commission. The State shall serve prior written
notice of any such civil action upon the Commission and provide
the Commission with a copy of its complaint, except in any case
where such prior notice is not feasible, in which case the State
shall serve such notice immediately upon instituting such action.
The Commission shall have the right
(A) to intervene in the action,
(B) upon so intervening, to be heard on all matters arising
therein, and
(C) to file petitions for appeal.
(4) Venue; service of process. Any civil action
brought under this subsection in a district court of the United
States may be brought in the district wherein the defendant is
found or is an inhabitant or transacts business or wherein the
violation occurred or is occurring, and process in such cases
may be served in any district in which the defendant is an inhabitant
or where the defendant may be found.
(5) Investigatory powers. For purposes of bringing any civil action
under this subsection, nothing in this section shall prevent the
attorney general of a State, or an official or agency designated
by a State, from exercising the powers conferred on the attorney
general or such official by the laws of such State to conduct
investigations or to administer oaths or affirmations or to compel
the attendance of witnesses or the production of documentary and
other evidence.
(6) Effect on State court proceedings. Nothing
contained in this subsection shall be construed to prohibit an
authorized State official from proceeding in State court on the
basis of an alleged violation of any general civil or criminal
statute of such State.
(7) Limitation. Whenever the Commission has instituted
a civil action for violation of regulations prescribed under this
section, no State may, during the pendency of such action instituted
by the Commission, subsequently institute a civil action against
any defendant named in the Commission's complaint for any violation
as alleged in the Commission's complaint.
(8) "Attorney general" defined. As used
in this subsection, the term "attorney general" means
the chief legal officer of a State.
|
| |
|
| |
|
|